e-commerce and service lifecycle in one platform

Erstelle Kunden-Shops und lade alle Ansprechpartner digital in equipme ein. Alternativ können sich deine Kunden ihr Portal auch selbst über deine Webseite registrieren.

equipme is delivered ‘white-labeled’ for providers. This means that the order portal can be customized and appears in your colors and logo for your customers and no other suppliers are visible (closed shop).

Your sales department can ‘jump’ into the customer portals to advise on the configuration or to prepare offers directly and digitally in the environment. The roles and rights system regulates who is allowed to do what with which customer, so that data protection is guaranteed.

Bill thousands of small-scale services and purchase products across all customers with one click. Equipme allows you to transfer billing data to your accounting software via CSV or API.

All running costs, contract terms, assets, serial numbers and service users are centrally documented for your customers. Own asset management by the customer is no longer necessary.

Based on your offer, your customers can create different self-service catalogs for different user groups, from which the employees can select their favorite products and services themselves.

equipme supports various approval processes that your customers can use to authorize employee requirements internally before they are sent to you as a supplier as an order

Especially with large numbers of users, our Azure AD User Enrollment simplifies the equipme rollout process for the customer by controlling access to the equipme app through the user's Azure AD group membership.

From product and service items, which can come from your ERP software, you create service bundles that your customers can book via their order portal.

A service can come in multiple flavors and with several options your customer can choose from. Decide whether service options can be added or canceled later during service lifetime.

Maintain your entire service portfolio within equipme. Services can contain images, videos, multilingual descriptions, sub-components and pricing information.

Standardize your service portfolio and reduce your administrative effort by switching services globally - i.e. visible to all customers. In addition, you can offer customized services and service options to meet individual requirements.

Store several rental and purchase offers for a service, from which the customer can select his preferred variant in terms of time and price.

You can store standard prices for a service and create special price offers that only selected customers / customer groups see.

As-a-Service usually means working with a refinancer. equipme enables the mapping of collective leasing contracts and the reporting of asset locations for the financial institution.

equipme allows customers to change their services at runtime. If, for example, a larger license or an SLA upgrade is ordered, equipme triggers your change process and billing adjustment.

The need for purchased products and one-time and permanent services to be provided is derived from the service bundles configured by the customer. equipme provides you with a clear ‘Bill of Material’ for every service order.

Bestellungen, Changes und Abbestellungen aller Kunden erhältst du an einem zentralen Ort. Equipme unterstützt den Service-Produktionsprozess oder du überführst die Aufträge zu weiteren Bearbeitung in deine bestehenden Systeme.

Take the individuality of your customers into account and adapt the necessary production steps for their service orders thanks to the integrated workflow engine.

You can manage the entire service lifecycle in the equipme platform or redirect the process to your existing application world at any point via REST-API.

Through the ‘Digital twin’, which is continuously fed per customer, equipme provides the ‘Golden source’ for the administration, further processing and support of thousands of small-scale services with individual runtimes and costs.

Customers can open service tickets themselves via the equipme app. As a provider, you will then receive this directly with the link to the affected service, which means that the requests can be routed directly to the right processing team, while the customer can track all tickets in his organization.

Your service desk receives customer tickets centrally via the equipme ticket interface. Decide for yourself whether you want to process the requests via equipme or your existing incident management tool.

You can see for each service instance, which ‘raw resource’ (e.g. devices and licenses) are ‘installed’ in a service instance and identify them by serial number in order to exchange them in the event of repairs or to retrieve them for the leaser after the end of the term.