Franchise & Retail

Centralized IT & resource management for multi-store operations

Every store operates independently while central IT needs visibility and control over all of them. equipme solves this by giving each store manager a self-service portal and you real-time insight into every location's resources and costs.

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The Problem

Why IT teams struggle with
‍distributed stores

Each store operates independently, making their own hardware and software choices. Support requests pile up. Compliance documentation is fragmented. Central IT has no way to enforce standards without restricting their autonomy.

You can't see what's running where

You can't see which systems, hardware, or software run at which locations. Locations operate in silos, and data is scattered across emails and spreadsheets.

Location don't follow IT standards

Location managers lack IT expertise and resources to follow central standards. They make independent purchasing decisions, creating inconsistency across the network.

Support requests disappear

Support requests come through phone calls, emails, and multiple channels. There's no unified ticketing system, so problems get lost or delayed.

Nothing integrates or syncs

Different locations run different POS systems, terminals, printers, and network equipment. This creates compatibility issues and makes rollouts impossible.

You're audit-blind

You have no centralized audit trail or compliance documentation. When audits happen, gathering evidence from 50+ locations is a manual nightmare.

The Solution

Five ways to simplify your IT management

Managing IT across decentralized locations doesn't have to be chaos. equipme consolidates everything into one platform with five essential workflows.

Marketplace

Define a standardized service catalog

Offer a curated service catalog with approved resources and modules that each location can customize to their needs. equipme tracks what's deployed at each location, ensuring your company standards are maintained across all franchisees.

  • Ensure all locations follow the same standards
  • Speed up new location setups using pre-configured templates
  • Control what managers purchase by providing approved options
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Self-Service

Give locations a central hub to request & report

Your self-service lets store managers order resources, report problems, and request replacements instantly. You get full visibility into every request instead of managing scattered phone calls and email chaos.

  • Instant resource ordering without approval delays
  • Problems reported directly, bypassing email chains
  • Automatic request tracking
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Asset Management

Track resources across every location

Know exactly which resources are deployed at each location. Track hardware, software, and inventory in real-time. See the complete picture instead of guessing what's where.

  • See which hardware and software is at each location
  • Track inventory and asset status in real-time
  • Get a complete overview across all stores
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Ticketsystem

Route all support requests centrally

Stop managing support requests across emails, calls, and spreadsheets. One ticketing system consolidates all stores requests, routes them efficiently, and gives you documentation for audits.

  • All support requests come through one system
  • Tickets are automatically routed to the right person
  • Every action is documented and ready for audits
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Controlling

Build custom audit trails

Maintain a centralized audit trail for all hardware and software across locations. When compliance checks or audits happen, you have documentation ready instantly without scrambling.

  • Maintain a complete audit trail for all resources
  • Eliminate manual data collection across all locations
  • Generate reports in minutes instead of days
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a blue and orange gradient
a blue and orange gradient

One platform for all your stores IT & resources

You're spending hours on IT support tickets that should take minutes.

  • Define IT standards once, enforce them everywhere

  • Give store managers the freedom to self-service

  • Make data-driven decisions about resources, costs, and compliance

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All your resources

Everything your locations needs
in one place

equipme handles the full spectrum of resources your locations depend on – from IT infrastructure to facility management and vendor contracts. One platform, complete visibility, zero chaos.

Hardware

Document every device deployed at each location.

  • POS Systems
  • Payment Terminals
  • Label Printers
  • Computers & Tablets
  • Wifi

Software

Manage all software licenses and subscriptions centrally.

  • POS Systems
  • Staff Scheduling
  • Accounting Tools
  • Email & Communication

Location Setup

Ensure every location has standardized spaces-

  • Furniture
  • 
Staff Uniforms
  • Decoration
  • Storage Racks

Access

Control who has access to what – with full audit trails.

  • Door Access Cards
  • POS System
  • Storage & Safe Access Rights

Suppliers

Manage all vendor agreements in one place.

  • Vendor & Supplier Contacts
  • Service Level Agreements
  • Leases & Rental Contracts

FAQs

Managing IT across multiple franchise locations raises real questions. Here's what IT managers ask us most about.

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How do we control what location managers can do in equipme?

equipme uses role-based access control. For example, a location manager at a store can request and track items, but can't approve budgets or change system settings. You define the roles and permissions and we enforce them. This way, franchisees have autonomy within guardrails you set.

How do we keep setup consistent across locations?

equipme's template management lets you create repeatable service combinations for different scenarios like new locations. Once you define what a standard store should receive, you save it as a template. When you onboard a new location, you apply the template and everything is assigned automatically. You can activate or deactivate templates anytime, and update them as your service structure changes.

What if we have stores in different countries?

equipme supports multi-location operations globally. You can manage stores across multiple countries, currencies, and regions from one dashboard. Local managers log in, see resources in their language/currency, and submit requests. You maintain central control and visibility regardless of geography.

How do we track spending across locations?

You have real-time cost visibility across all your franchise locations. You can create reports by location, category, region. See spending trends compared to the previous month or benchmark one location against another. Built-in forecasts help you predict costs before they happen. Everything is centralized in one dashboard, so you spot spending anomalies instantly instead of discovering them in reviews.

What if different stores want to order different resources?

equipme's marketplace lets you offer a curated selection of approved resources to each location. You control what's available in each store catalog, but managers can still customize within those guardrails. Want one location to have different POS? Approve it once and track it.